After a few months of processing the DVDs ordered online, we have reviewed ways to improve the process. With so many incorrect email addresses provided and/or so many of our customers not checking their email, we’ve added emphasis on collecting phone numbers so that we can follow up more quickly when necessary.
We have recently:
A. Added a new “CONTACT US” option to the website. This option floats over the website in the upper-right corner. It requires that the person submitting the request provide both a phone number and email address.
B. Added a new “PHONE # for Order Confirmation” field to the order process.
We hope that this will improve our ability to communicate with you and others.
Best wishes in 2013!